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Improving the Customer Service Experience

Improving the Customer Service Experience

What kind of customer service experience do people have when they interact with you and your company? What kinds of opinions are they forming about your brand and the value you deliver? How strong is the relationship you build with your clients? Today, we’re...
What is Customer Service?

What is Customer Service?

What is customer service? It’s a highly buzzed-about term, and it’s easy to tell when it’s going right. It’s especially easy to tell when it’s going wrong. Let’s take some time today to define customer service and present a...